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Arun Kumar, G. and Manjunath, S. J. (2012) Customer satisfaction through service quality in banking. ZENITH International Journal of Multidisciplinary Research, 2 (12). pp. 52-62.
Arun Kumar, G. and Naveen Kumar, H. and Manjunath, S. J. (2012) A Study of Retail Service Quality in Organised Retailing. International Journal of Engineering and Management Sciences , 3 (3). pp. 370-372. ISSN 2229 - 600X