Creating competitive advantage through employee’s attitude towards IT intervention -A case study of Indian Public Banks

Daneshvar, Poolad and Ramesh, H. N. (2012) Creating competitive advantage through employee’s attitude towards IT intervention -A case study of Indian Public Banks. Indian Journal of Commerce and Management Studies, 3 (1). pp. 17-24. ISSN 2229-5674

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Abstract

This study, based on the belief–attitude–performance chain, uses Davis’s technology acceptance model (TAM) to identify the factors that lead employees to support or resist the introduction of information technology (IT). Survey data collected from 60 employees were used to examine the role of employee attitude towards IT to create competitive advantage at Indian public sector banks. For this purpose Technology Acceptance Model (TAM) was considered to assess employees’ perceived usefulness and satisfaction towards IT. A questionnaire with five-point Likert scale is distributed to respondents and analyzed, using SPSS 16 software by employing correlation and stepwise regression analysis. Results indicate that that employees are exclusively concerned with ‘Information sharing’, ‘Participation and empowerment’, ‘Timeliness’ ‘Relevance’, ‘Reliability’ and ‘Accessibility’, as important factors for them to apply IT. The paper contains relevant material to the banking industry, implications are discussed and recommendations are offered for improving internet banking services.

Item Type:	Article
Subjects:	G Commerce > Management Science
Divisions:	Department of > Management
Depositing User:	C Swapna Library Assistant
Date Deposited:	29 Aug 2019 10:08
Last Modified:	18 Jul 2022 05:38
URI:	http://eprints.uni-mysore.ac.in/id/eprint/7328

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