The impact of ATM services in Canara Bank in Mysore city

Geetha, S. and Ramanarayanan, C. S. (2015) The impact of ATM services in Canara Bank in Mysore city. International Journal of Research in Commerce, IT and Management, V (IV). p. 28. ISSN 2231-5756

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Abstract

ATM is one of the most important core banking services as it enables customers to do Anywhere, Anytime banking. ATMs offer the convenience of multiple locations. An ATM card is protected by a PIN, keeping ones money safe. ATMs are faster than going to the bank. Thus ATM impacts Core Banking Services leading to customer satisfaction. The purpose of this paper is to measure customer satisfaction towards use of ATM services offered by some of the branches of Canara bank in Mysore city since the time of introduction of Core Banking Services. Core Banking Services are ATMs, Internet Banking, Mobile Banking and Phone Banking. These banking services offer customers convenience, anywhere and anytime banking. A structured questionnaire was used to collect data from a sample size of 120 customers of some of the branches of Canara bank in Mysore City. The collected data from the sample was analyzed by using SPSS

Item Type: Article
Uncontrolled Keywords: Canara Bank and Customer Satisfaction and Customer Preference and ATM
Subjects: G Commerce > Commerce
Divisions: Department of > Commerce
Depositing User: Users 19 not found.
Date Deposited: 08 Jul 2019 05:39
Last Modified: 08 Jul 2019 05:39
URI: http://eprints.uni-mysore.ac.in/id/eprint/4856

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