Navigating AI and chatbot applications in education and research: a holistic approach

Abhishek, N. and Sonal, Devesh and Ashoka, M.L. and Neethu, Suraj and Parameshwara, Acharya and Divyashree, M.S. (2024) Navigating AI and chatbot applications in education and research: a holistic approach. Quality Education for All, 1 (1). 277 -300. ISSN 29769310

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Abstract

Purpose – This study aimed to identify factors influencing AI/chatbot usage in education and research, and to evaluate the extent of the impact of these factors. Design/methodology/approach – This study used a mixed approach of qualitative and quantitative methods. It is based on both primary and secondary data. The primary data were collected through an online survey. In total, 177 responses from teachers were included in this study. The collected data were analyzed using a statistical package for the social sciences. Findings – The study revealed that the significant factors influencing the perception of the academic and research community toward the adoption of AI/interactive tools, such as Chatbots/ChatGpt for education and research, are challenges, benefits, awareness, opportunities, risks, sustainability and ethical considerations. Practical implications – This study highlighted the importance of resolving challenges and enhancing awareness and benefits while carefully mitigating risks and ethical concerns in the integration of technology

Item Type:	Article
Uncontrolled Keywords:	Education, Research, AI, Interactive tools, ChatGPT, Chatbots
Subjects:	G Commerce > Commerce
Divisions:	Department of > Commerce
Depositing User:	Mr Eranna Library
Date Deposited:	20 Nov 2025 12:59
Last Modified:	20 Nov 2025 12:59
URI:	http://eprints.uni-mysore.ac.in/id/eprint/17960

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