Exploring the interaction effect of employee’s demographic factors and employee’s workplace values: A special reference to public and private banks in India

Anjana Devi, S. C. and Aisha M. Sheriff (2018) Exploring the interaction effect of employee’s demographic factors and employee’s workplace values: A special reference to public and private banks in India. RVIM Journal of Management Research, 10 (1). pp. 70-81. ISSN 0974-6722

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Abstract

The objective of this study is to appreciate the interface between the demographic factors and employee’s workplace values related to customer service, societal responsibility, safety and rewards. The sample size 400 includes respondents form public and private sector banks in India. The data from the respondents is collected employing convenience sampling technique with a tested questionnaire. Statistical tools as principle component analysis is used for factor extraction. Validity and reliability test are executed with the KMO tests and Bartlett test. The rotation method using Varimax with Kaiser normalization and exploratory factor analysis have presented significant results. It is clear from the results that there an interaction effect between gender and bank type on customer service. Similarly, there is interaction effect between experience and back type on safety and autonomy. The implication drawn from the outcome of this study to the banking executives is to imbibe these workplace values for sustaining the present dynamic competition.

Item Type: Article
Subjects: G Commerce > Business Administration
Divisions: Department of > Business Administrations
Depositing User: Arshiya Kousar
Date Deposited: 16 Dec 2019 11:12
Last Modified: 18 Dec 2019 07:08
URI: http://eprints.uni-mysore.ac.in/id/eprint/10228

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